SYLLABUS FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE POST OF POSTMASTER GRADE- I IN POST OFFICES.

1.  The examination for Postmaster Grade– I, will consist of two papers of 100 questions & 90 minutes duration each. The questions will be on the pattern of objective type multiple choice questions.(MCQ)

2.  Syllabus for these two papers is given below.

PAPER – I

1.  CUSTOMER SERVICE & GRIEVANCES:-

a.  Post Office Guide Part – I        

b.  Compendium of Processing & Disposal of Public Complaints  

c.  Knowledge about DOPG, DOARPG & RTI Cases      

d.  Consumer forum/Post forum/Citizen Charter        

e.  C.C.S (C.C.A) Rules        

f.  C.C.S Conduct Rules        

g.  General Financial Rules        

2.  POSTAL OPERATIONS

a.  Postal Manual Volume V        

b.  Postal Manual Volume VI part I, II & III    

c.  Financial Handbook Volume – II      

d.  Post Office Savings Bank Manual Volume I & II

e.  Project Arrow- Blue Book      

PAPER –II 

a.  Knowledge of products & services of Department of Posts.

b.  Marketing:- Principles of Marketing assessment of related products & services.

c.  PLI/RPLI, Post Office Insurance Fund Rules: Outline knowledge about insurance schemes, Mutual fund & other financial products & services in the market.

d.  General Awareness & Current affairs, including general mental ability test covering reasoning (verbal & non-verbal), Numerical analysis(arithmetic) & basic mathematical equations & statistical tools like mean, median, mode, graphical representation of data, comprehension & basic language skills.

e.  General principles of technology.

f.  Basic technology requirement- Computer, server, laptop.

g.  Connectivity of Computers.

PRICE LIST FOR DEPARTMENTAL COMPETITIVE EXAMINATION FOR THE POST OF POSTMASTER GRADE- I IN POST OFFICES.

PAPER – I

1. CUSTOMER SERVICE & GRIEVANCES:-

1.  Post Office Guide Part – I            155.00

2.  Universal’s Right to Information Act,2005 (Bare Act)      50.00

3.  C-69 Swamy’s Right to Information Act        180.00

4.  C-8 Swamy’s C.C.S (C.C.A) Rules          300.00

5.  C-9 Swamy’s C.C.S Conduct Rules          180.00

6.  C-13 Swamy’s General Financial Rules        255.00

2. POSTAL OPERATIONS

1.  Postal Manual Volume V            135.00

2.  Postal Manual Volume VI part I, II & III        420.00

3.  Financial Handbook Vol – II            145.00

4.  Post Office Savings Bank Manual Vol I & II By Kawaljit Singh  520.00

5.  MASTER GUIDE TO PAPER I & II  by V.K.BALAN(with MCQ)  800.00

PAPER –II 

1.  PLI/RPLI, Post Office Insurance Fund Rules        80.00

2.  General Awareness & Current affairs by Sura       80.00

INFORMATION TO THE CANDIDATES:

1.  All books that are listed above are of  DESCRIPTIVE  TYPE ONLY.

2.  Books will NOT be Published/Printed according to revised syllabus.

3.  No Model papers are available. If printed in future, it shall be intimated.

4.  Books pertaining to previous syllabus are also available.

5.  Books once sold will not be taken back or exchanged. Postage charges extra.

6.  Information about new books will be intimated through email only. Hence register your

email.

7.  Prices are subject to revision. Price ruling on the date of supply will be charged. No Discount is allowed.

PROCEDURE FOR ORDERING BOOKS: (For Outstation Candidates)

Kindly send an advance of Rs. 200/- in favour of   “BOOK CENTRE” by MO/EMO with your Name, full address with PINCode and Phone number clearly written on the M.O Form. If advance is sent by EMO, we request a separate letter or an email, as no message is printed on the coupon. Title of the book should be written clearly. Books will be sent by V.P.P after adjusting the advance. We regret that the books will NOT be sent without an advance. Books will be dispatched on the date of receipt of your advance. We are not responsible for any delay in transit.