Ministry of Railways
Indian Railways Unique Enquiry Number
139
Indian Railways unique Customer Care and Enquiry
Number 139 provides a host of information to its customers like PNR status,
train arrival/departure timing, accommodation availability, train fare, online
ticket booking etc. Customers need to simply dial 139 and after selection of
language following prompts are available in the system:
“Press 1 to know about PNR status of waiting
list reserved ticket”
“Press 2 for Arrival/Departure of
train”
“Press 3 for accommodation
availability”
“Press 4 to know about Fare
enquiry”
“Press 5 to book your ticket through cash
card and getting it delivered through courier or email”
“Press 6 to know the status of Mumbai Central
Railway Suburban trains”
The system is so devised that a Customer need
not wait will the entire announcement fed in the IVRS is completed. Customer can
skip the same by pressing the desired code (viz., can press 1 for PNR status, 2
for Arrival/Departure etc.) after selection of the preferred language. In case
of three unsuccessful attempts, the call is automatically transferred to
Customer Care Executive for his further assistance. In addition, one can send
different SMS formats to 139 to get information on PNR status, train
arrival/departure timing, accommodation availability, train fare enquiry and
location of running train.
Source : PIB
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