BSNL is outsourcing various non-core activities/functions through outside agencies which include security services, customer care services through call centres, house keeping services, operations & maintenance services of Air Conditioned plants through Annual Maintenance Contract, infrastructure maintenance, cable laying, delivery of bills and data feeding etc.
The work is outsourced wherever regular employees are not available for such work and hence there is no manpower loss. The expenditure on outsourced activities depends on the quantum of activities/functions outsourced.
This reply was given by Shri Gurudas Kamat, the Minister of State in the Ministry of Communications and Information Technology in response to a question in Parliamen
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